When Katie and I first started Cable we wanted to be proactive and intentional about building a business that prioritized the right things - our customers, our team, and the longevity of our business. With only 5 people in the room, we came up with our Operating System or OS - our take on the Principles we believed were required to achieve success and to do so in the way that incentivized the right behaviors.
Over the years our Operating System has been a fantastic hiring tool, the basis of our performance review process, fundamental to how we treat customers and each other, and a huge part of Cable.
As with everything at a fast-growing startup trying to achieve brand new and exciting challenges, things change and culture should evolve. We first updated our OS in January of 2022 to reflect the stage of business we were at that point in time. We had raised our seed round and were 16 people, fighting for product market fit.
The changes that we are making now stay true to who we are and our core beliefs, but simplify what we need to be intensely focused on: kindness, clarity, speed, and responsibility.
You can see our NEW Operating System below, and I’d love to hear any feedback and thoughts you have! You can email me at firstname.lastname@example.org.